Monday, June 7, 2010

Customer service

City manager Steve Archer says Karol Magnus's departure wasn't related to audit of city services, but, again, it's hard not to draw conclusions between people leaving unceremoniously and the audit of city services being done by an outside consultant.

I do know that the phone response system at City Hall stinks. Unless they changed it recently. Seems like it just looped back to the water department or something strange and confusing like that. If you didn't have an ext. number you couldn't get far ....

4 comments:

Anonymous said...

If it is bothering you that darn much why don't you go ask Ms. magnus herself. Quit jumping to conclusions.

Anonymous said...

David, you all kind of scare me with this. The news is at the Commission and department head level.

It's kind of disappointing that you would go after a staff level employee but take a whiff on the department heads.

Karol simply performed tasks as assigned. To imply that she played some notable role in that hideous policy to slam the citizens with exorbitant fees is an insult.

When there was a cry for you all to press the Department head on the matter, you hid behind the faint explanation that the Commission is micro-managing.

Magnus is not the level that the staffing audit should shake out. That would be a waste of money. If the commission has to hire someone to tell Massey how to staff his department, why then isn't the commission replacing Massey with someone who doesn't need consultants to staff for day to day operations.

If you aren't going to bring the cats at the top into the spotlight, how dare you try to pick on a subordinate? That is just wrong! It reeks of protectionism.

I think the Traveler should apologize to Mrs. Magnus for even inferring aspersions to her departure.

Your homework assignment: Go back and read what little the Traveler reported about recent department heads leaving. Nothing about the scores of grievances filed against Baugher and lost by the city. Nothing about the conduct and compromise of the Fire Chief.

And during the whole water bill extortion issue, there was virtually no mention of the Director of Administration - even when many called for information on his agenda.

Shame on you and the reporter. If they are too afraid to go after the real story, don't use a staffer for sensationalization. Shame. Shame. Shame.

Anonymous said...

If Baugher was so bad, how come he was able to get another job within a month (actually, he had about 3 or 4 offers), doing the same thing he was doing here. Usually getting a job like that requires the employer to get decent references, and AC would have had to given him a good report for some of the job offers he received (one was overseeing maint of a county in a large western state). When you're told on your exit interview that they can't tell you the exact reason your fired because of some "issues" that cannot be discussed "at this time", little bells should be going off. And since KS is an At-will state, AC could fire anybody they want as long as they don't have a contract.

Anonymous said...

If a sanitation worker and/or animal control leaves his/her job will you blame it on administration.